FAST SHIPPING
Quick delivery
straight to your door
Is your Kobold having problems?
Repair and refurbishment
Make your Kobold like new again. Our technical department fixes any kind of problem, from the old VK120 to the brand-new VK220S, and when performance drops after many years it refurbishes it from top to bottom.
- Home pickup
- Quote within minutes
- 7 working days
- Extended warranty
WARRANTY UP TO 3 YEARS
On refurbished
Kobolds
DEDICATED SUPPORT
Specialised support for your purchases
SECURE PAYMENTS
Secure, certified
payment methods
In four steps
How repair works
Anyone who buys a Kobold knows they are buying a top-quality product that can last for many years: think twice before throwing it away at the first problem.
In 93% of cases the repair is ready within 7 working days
Message us on WhatsApp
Briefly explain the problem or the symptoms, such as reduced suction power or bad smells, and document it with photos and videos where possible.
Get your quote
Within minutes we send you the quote, including pickup from your home and shipping once your Kobold is ready.
Arrange the pickup
Follow our team's instructions to prepare your Kobold and agree on the pickup day.
Back to your home
Once it reaches us, your vacuum cleaner is back at your home within a few working days.
Repair or refurbish?
Besides sales and trade-in, we offer two different services depending on the condition of your Kobold.
When something breaks
Repair
Can you smell burning while vacuuming? Has the body cracked after an accidental knock? No problem.
Whether it's an old VK120 or a brand-new VK220S, our specialist technical department can fix any kind of Kobold problem, very quickly and at a reasonable cost.
Request a quoteWhen performance drops
Refurbishment
If your Kobold has no serious problems but after many years of use you feel its performance is declining, it's time to refurbish it: simply put, we make it like new again.
In our workshop it is checked from top to bottom, we replace all the consumable parts worn over time, clean it inside and out and sanitise it. From the first switch-on it will feel like a brand-new Kobold, with completely renewed performance and appearance.
Contact us for a quoteWhy choose us
Specialist technicians
Our technical department fixes any kind of Kobold problem, on all models from VK120 to VK220S.
Home pickup
The courier collects your Kobold directly from your home, on the day you agree with our team.
7 working days
In 93% of cases we complete repairs within 7 working days.
Quote within minutes
Just send a WhatsApp message with photos and videos of the problem: the quote arrives within minutes.
Fast shipping
Pickup and shipping are included in the quote: your Kobold comes back home as soon as it's ready.
Extended warranty
Bierre Store handles warranty claims in-house, with a dedicated support service for any problem or request.
Bierrestore warranty
Is your Kobold under warranty?
Shopping online is convenient, but handling a warranty can be complicated. Bierre Store offers an accessible, professional warranty service: contact customer service to start the repair. For accidental damage too, customer service offers support and repair quotes.
Find out more- VK120 – VK135
- 2-year warranty
- VK140, VK150, VK200, VK220S
- 3-year warranty
- Coverage
- Manufacturing defects
- Paperwork
- Handled in-house by Bierre Store
- Pickup
- Free pickup of the faulty product from your home
- Timing
- Resolved within a few days
- Accidental damage
- Support and a quote for the repair
If you'd rather replace it
When repairing it is no longer worthwhile, there are other options.
Refurbished Kobolds
Every Kobold is dismantled, checked, sanitised and passes a full functional test before shipping.
See refurbished KoboldsTrade in your old one
We value all models from VK120, even if they're not in good condition: up to €200 off a newer model.
Discover the trade-inChoose your Kobold
A page to help you find your way among the Kobold models and pick the right one for you.
Choose your KoboldWhich Kobolds do you repair?
All of them: whether it's an old VK120 or a brand-new VK220S, our specialist technical department can fix any kind of Kobold problem.
How do I request a quote?
Send us a message on WhatsApp or through our support channels, briefly explain the problem and document it with photos and videos where possible. Within minutes you receive a free quote, including pickup from your home and shipping once the appliance is repaired.
How long does it take?
In 93% of cases we complete repairs within 7 working days of your Kobold reaching us.
What's the difference between repair and refurbishment?
Repair fixes a fault, such as a burning smell or a cracked body. Refurbishment is for a Kobold with no serious problems whose performance has dropped after many years of use: we make it like new again.
What does refurbishment include?
Your Kobold is checked from top to bottom, we replace all the consumable parts worn over time, clean it inside and out and sanitise it.
My Kobold is under warranty: how does it work?
The Bierre Store warranty covers manufacturing defects for 2 or 3 years depending on the model. We handle all the paperwork in-house, pickup of the faulty product from your home is free and it is resolved within a few days. All the details are on the warranty page.
What if I'd rather replace it?
With the trade-in we value all Kobold models from VK120, even if they are not in good condition, and you save up to €200 on a newer model. Everything is on the trade-in page.
